Adatvédelmi nyilatkozat
I. Data Controller |
Name: Chameleon Smart Home Public Limited Company Registered seat: 1118 Budapest, Szüret u. 15., Hungary Company registration number registered by the Registry Court of Budapest-Capital Regional Court: 01-10-140627 Tax number: 27275610-2-42 Address of factual data processing: 1155 Budapest, Óda utca 22., Hungary Telephone number: +36 70 908 0302 E-mail: info@chameleon-smarthome.com Website: chameleon-smarthome.com Individually represented by: Attila Zsolt László CEO
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II. Introduction |
The Data Controller attaches great importance to the protection of personal data and continuously ensures the security of personal data. The Data Controller shall comply in all respects with the data protection provisions of the applicable legislation and the General Data Protection Regulation 2016/679 of the European Parliament and of the Council (GDPR).
This Privacy Policy is available on the website of the Data Controller. The Data Controller may amend the content of this Privacy Policy at any time and shall inform the data subjects in due time.
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III. Definitions of terms |
1. Data Subject: any natural person identified or identifiable, directly or indirectly, on the basis of personal data, e.g. a natural person using the services of the Data Controller, a co-worker, a natural person applying for a job offer.
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2. Personal Data: any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person
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3. Sensitive data: any data that fall within special categories of personal data, i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic data, biometric data revealing the identity of natural persons, health data and personal data concerning the sex life or sexual orientation of natural persons.
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4. Set of data: the set of data managed in a single register.
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5. Consent: any freely given, specific, informed and unambiguous indication of the Data Subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.
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6. Data controller: a natural or legal person or unincorporated body which, alone or jointly with others, determines the purposes for which the data are to be processed, takes and implements decisions regarding the processing (including the means used) or implements them through a processor on its behalf. For the purposes of this Privacy Policy, the Data Controller is the person referred to in point 1.
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7. Data processing: any operation or set of operations which is performed upon data, regardless of the procedure used, in particular any collection, recording, recording, organisation, storage, alteration, use, retrieval, disclosure, transmission, alignment or combination, blocking, erasure and destruction of data, as well as the prevention of their further use, the taking of photographs, audio or video recordings and the recording of physical characteristics which permit identification of a person.
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8. Restriction of processing: the marking of stored personal data with the aim of limiting their processing in the future.
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9. Profiling: any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
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10. Pseudonymisation: the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
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11. Data transfer: making data available to a specified third party.
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12. Data processing: the performance of technical tasks related to data processing operations, irrespective of the method and means used to perform the operations and the place of application, provided that the technical task is performed on the data.
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13. Data erasure: making data unrecognisable in such a way that it is no longer possible to recover it.
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14. Data blocking: the marking of data with an identifier in order to limit its further processing permanently or for a limited period of time.
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15. Data destruction: the complete physical destruction of the data medium containing the data. E.g. scraping of a document, destruction of a hard disk.
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16. Filing system: any structured set of personal data which are accessible according to specific criteria, whether centralised, decentralised or dispersed on a functional or geographical basis.
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17. Third party: a natural or legal person, public authority, agency or body other than the Data Subject, controller, processor and persons who, under the direct authority of the Data Controller or Data Processor, are authorised to process personal data. |
18. Data breach: a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data transmitted, stored or otherwise processed.
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19. Partner: legal entities, unincorporated business entities, to which the Data Controller transfers or may transfer personal data, following the consent of the Data Subject, or which perform or may perform activities for the Data Controller in relation to data storage, processing, related IT and other activities facilitating secure data management.
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20. Employee: a natural person who has a contract, employment or other legal relationship with the Data Controller, who is entrusted with the task of providing or performing the services of the Data Controller and who, in the course of his/her data processing or data processing tasks, comes or may come into contact with personal data and in relation to whose activities the Data Controller assumes full responsibility towards the Data Subjects and third parties.
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21. Data Holder: the Employee who has generated the data and/or who has access to the data and/or to whom the data has been disclosed by another data holder or third party and/or who has obtained possession of the data in any other way.
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22. Website: the portal and all its sub-sites operated by the Data Controller.
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23. Social media site: the online platform that is maintained by the Data Controller.
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24. Show Apartment: an apartment for the purpose of demonstrating the services provided by the Data Controller, which the Data Subjects may try out on request by agreement with the Data Controller.
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25. Processor: a natural or legal person or other body which processes personal data on behalf of the Data Controller.
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IV. Data processing principals |
1. "Purpose limitation principle": personal data may only be processed for a specific purpose, for the exercise of a right or the performance of an obligation. The data must at all stages of processing be compatible with the purposes for which they are processed, and their collection and processing must be fair and lawful.
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2. "Lawfulness, fairness and transparency" principle: Personal data must be processed lawfully and fairly and in a transparent manner for the data subject.
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3. "Proportionality, necessity" or "data minimisation" principle: Only personal data that is necessary for the purpose for which it is processed and adequate for that purpose may be processed. The personal data may be processed only to the extent and for the duration necessary for the purpose. Accordingly, the Data Controller shall process only and exclusively such data as is strictly necessary for the purpose of the processing.
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4. "Accuracy" principle: Data must be processed in such a way as to ensure that the data are accurate, complete and, where necessary for the purposes for which they are processed, kept up to date, and that the Data Subject can be identified only for the time necessary for the purposes for which they are processed. |
5. "Storage Limitation" Principle: Personal data must be kept in a form which permits identification of Data Subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be kept for longer periods only if the personal data will be processed for archiving purposes in the public interest, scientific and historical research purposes or statistical purposes in accordance with Article 89 (1) of Regulation EU 2016/679 (GDPR), subject to the implementation of appropriate technical and organisational measures required by the GDPR to protect the rights and freedoms of Data Subjects.
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6. "Integrity and Confidentiality" Principle: The Data Controller shall ensure the prevention of accidental or unlawful destruction or accidental loss, access, alteration or dissemination of personal data stored in automated data files by applying appropriate security measures to protect personal data.
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7. "Accountability" Principle: The Controller is responsible for compliance with the requirements set out in the paragraphs above and in this Privacy Policy and must be able to demonstrate such compliance.
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8. "Privacy by design" Principle: a very conscious approach to data protection, which in very brief terms means that the Data Controller implements appropriate technical and organisational measures, such as pseudonymisation, both in the definition of the way in which data are processed and in the course of processing, in order to effectively implement the above principles, fulfil obligations, incorporate legal safeguards, etc., and does so in a regulated and well-documented manner. In practice, the mindset is facilitated by training of Employees, data protection awareness, impact assessment, risk analysis, balancing of interests test used in the implementation and/or regular review of each data management.
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9. The personal data shall retain this quality during the processing for as long as its relationship with the Data Subject can be re-established. The link with the Data Subject may be re-established if the Data Controller has the technical conditions necessary for such re-establishment.
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V. Purpose, legal basis of the processing of personal data and the scope of processed data
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V.1. General provisions relating to certain processing activities, the use of services provided by the Data Controller and data processing based on a contractual relationship between the Parties |
1. As a general rule, the processing of all data relating to the Data Subject in the context of the data processing activities and services performed by the Data Controller is based on free consent (Article 6 (1) point (a) GDPR), and its general purpose is to ensure the provision of the service and to maintain contact.
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2. The above general rule is complemented by the processing required by law (Article 6 (1) point (c) GDPR), which the Data Controller informs the Data Subjects about when defining the individual processing.
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3. As a general rule: |
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4. The Data Controller may process the data of a natural person (Data Subject) who has entered into a contract with the Data Controller as a customer for the performance of a contract (Article 6 (1) point (b) GDPR) for the purpose of concluding, performing or terminating a contract or legal transaction between the parties: name, name at birth, date of birth, mother's name, address, tax identification number, tax number, entrepreneur's ID card number, personal identification number, address, address of registered seat, address of business establishment, telephone number, e-mail address, website address, bank account number, customer number. Such processing is also lawful if it is necessary for the purposes of taking steps at the request of the Data Subject (e.g. request for a proposal) prior to the conclusion of the contract. Data processors of personal data: the Data Controller's front-office and back-office employees performing customer service tasks, accounting and tax employees, and Data Processors. Duration of storage of personal data: 5 years after termination of the contract.
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5. The Data Subject as natural person shall be informed before the processing starts that the processing is based on the performance of a contract, the information may also be provided in the contract. The consent to the processing relating to the contract with the natural person shall be included in the contract.
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6. Contact details of the natural person representatives of legal entity customers, buyers, suppliers:
The scope of personal data processed: name, address, telephone number, e-mail address, online identifier of the natural person.
Purpose of the processing of personal data: performance of a contract with a legal person partner of the Data Controller, business relationship, legal basis: consent of the Data Subject (Article 6 (1) point (a) GDPR).
Duration of storage of personal data: for 5 years from the business relationship or the Data Subject's capacity as a representative has been established.
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V.2. Marketing related data processing
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Sending a newsletter: |
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1. The Data Subject, before or during the use of the services or otherwise, may subscribe to newsletters by providing his or her data specified in point 4.
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2. Subscription to the newsletter is based on free consent (Article 6 (1) point (a) GDPR).
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3. The scope of Data Subjects: any natural person who wishes to receive news from the Data Controller on a regular basis and therefore subscribes to the newsletter service by providing their personal data.
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4. Scope and purpose of the processed data: |
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name |
identification |
e-mail address |
sending newsletter |
5. The purpose of the data processing related to the sending of newsletters is to provide the recipient with comprehensive general or personalized information about the latest events, news, special offers of the Data Controller.
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6. Newsletters are sent out by the Employee in charge of this task.
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7. Newsletters are sent only with the prior consent of the Data Subject.
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8. The Data Controller processes the personal data collected for this purpose only until the Data Subject unsubscribes from the newsletter list or provides confirmation.
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9. The Data Subject may unsubscribe from the newsletter at any time by unsubscribing at the bottom of the emails and by sending an unsubscribe request to the email address provided in point I. Unsubscription might be made by sending a letter by post to the Data Controller's registered seat.
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10. Duration of processing: until the Data Subject's request for erasure.
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11. The Data Controller keeps statistics on the readership of the sent newsletters.
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12. The Data Subject can subscribe to the news feeds posted on social media sites, in particular on the Facebook wall, by clicking on the "like" link on the social media site, unsubscribe by clicking on the "dislike" link on the same site, or delete unwanted news feeds posted by using the settings on the social media site. There is information about the news feeds, subscriptions and unsubscriptions on social media sites, and the data processing of the particular social media site on the social media site itself.
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Social media presence and marketing: |
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1. The Data Controller is available on the Facebook social media portal and other social networking sites.
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2. The use of social media sites, in particular the Facebook page, and the contact, communication through the social media site and other operations permitted by the social media site is based on free consent (Article 6 (1) point (a) GDPR). |
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3. The scope of Data Subjects: natural persons who freely follow, share or like the social networking pages of the Data Controller, in particular the page on facebook.com or the content on the social networking page.
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4. Scope and purpose of the processed data: |
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Public name of the Data Subject |
Identification |
Public photo of the Data Subject |
Identification |
Public e-mail address of the Data Subject |
Contact |
Message sent by the Data Subject on social media site |
Contact |
Rating by the Data Subject |
Quality improvement |
5. The Data Controller communicates with Data Subjects through the social networking site only if the Data Subject contacts the Data Controller through the social networking site. This type of communication is (also) subject to the terms and conditions applicable to that website (e.g. Facebook's own terms of use). |
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6. The purpose of the presence on social media portals, in particular Facebook, and the related data processing is sharing, publication and marketing of the content on the Website on social media sites. The social media site allows the Data Subject to be informed about the latest promotions. |
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7. The Data Subject, based on the terms and conditions of the social media site, freely consents to follow and like the content of the Data Controller (Article 6 (1) point (a) GDPR). |
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8. The Data Subject may provide the Data Controller with a textual and numerical evaluation, if the social networking site so allows. |
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9. The Data Controller also publishes pictures/video clips on its social media sites, in particular on Facebook, about various events, services and other information provided by the Data Controller. The Data Controller may link the Facebook page to other social media sites in accordance with the rules of the social media site under facebook.com, so the publication on the Facebook page shall be understood as publication on such linked social media sites.
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10. If it is not a public recording or a recording of a public appearance (Hungarian Civil Code § 2:48), the Data Controller shall always ask for the written consent of the Data Subject before publishing the images.
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11. The Data Subject may obtain information on the data processing of the relevant social media site on the social media site itself.
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12. Duration of data processing: until erasure at the request of the Data Subject.
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Website visit data: |
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1. No user data is recorded by the web server during the visit of the Website indicated in point I.
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2. The Website of the Data Controller may also contain links to other sites that are not operated by the Data Controller, but are merely for the information of visitors. The Data Controller has no control over the content and security of the websites operated by partner companies and is therefore not responsible for them. It is the responsibility of the Data Subject to ensure that he/she is aware of the privacy policy of the sites he/she visits and to read the privacy policies before providing his/her data in any form on those sites.
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3. Some parts of the Website use so-called "cookies" - files that are stored on the hard drive of the Data Subject's hardware for the purpose of recording data and facilitating the identification and further visits of the Data Subject. The Data Subject can set his or her browser program to notify him or her when someone wishes to send a cookie and can choose whether to accept it. (For more information about cookies, please visit http://www.cookiecentral.com.) The Data Controller uses the following cookies:
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a.) Strictly necessary (essential) cookies: such cookies are essential for the proper functioning of the Website. Without the acceptance of these cookies, the Data Controller cannot guarantee that the Website shall function as expected, nor that all the information sought by the user will be available to the user. These cookies do not collect personal data from the Data Subject or data such can be used for marketing purposes.
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b.) Functional cookies: these cookies ensure a consistent presentation of the Website tailored to the needs of the Data Subject and remember the settings chosen by the Data Subject.
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c.) Targeted cookies: targeted cookies ensure that the advertisements displayed on the Website are tailored to the scope of interests of the Data Subject.
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4. The Data Controller draws the attention of the users that cookies are automatically accepted by most internet browsers, but visitors have the option to delete them or to refuse them automatically.
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5. On the Website, the Internet addresses of computers, IP addresses are logged to record the user's visit. By analysing these data, the Data Controller compiles statistics, for example, to determine how often users visit parts of the Website and how much time they spend there on occasion. IP addresses are not linked by the Data Controller to any other data by which the Data Subject could be personally identified and are used for statistical purposes only.
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6. The Data Controller may display advertisements on the Website. The system collects personal data about the users who click on the advertisement. For more information on the scope of these data and how it is used, please refer to the Google Privacy Policy.
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7. The Data Controller places a code set on the Website (or any subpage thereof), the purpose of which is to make the Data Controller's advertisement or advertisement available to users visiting the Website while they are browsing Google's websites and/or searching for the Data Controller or a term related to the Data Controller's services in Google's system. The code set does not collect, store or transmit any personal data. More information on the use and operation of the code set is available at http://support.google.com.
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8. On the basis of the above, the Data Controller shall not use analytics systems to collect personal data.
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9. The customer may visit the Website free of charge without providing any personal data. However, access to certain parts of the site is subject to registration, during which the customer provides information that constitutes personal data. By submitting and sending the data and by visiting the Website, the Customer consents to the processing of the provided data by the Data Controller in accordance with the law and this Privacy Policy, and consents to the processing of the data that may be considered as automated individual decisions as described below.
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10. The Data Controller reserves the right to ban users, terminate registration without prior notice and without giving reasons.
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11. The Data Controller shall under no circumstances disclose personal data obtained during registration to any third party without the express consent of the Data Subject, except in cases of legal obligation or official proceedings, as well as to members of the company group and Data Processors.
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12. The Data Controller excludes all liability for damages in case of destruction, delayed arrival or other defects of messages transmitted electronically. The Data Controller also excludes any liability for damages resulting from the downloading or unavailability of the Website.
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13. Unless otherwise indicated, the content of the Website is the property of the Data Controller and is protected by copyright. The Data Controller reserves all rights in this respect.
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Customer database: |
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1. On the Website, the natural person registering can give his/her consent to the processing of his/her personal data by ticking the relevant box. It is prohibited to tick the box in advance.
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2. The scope of the personal data processed: the name (surname, first name), address, telephone number, e-mail address, online identifier of the natural person.
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3. Purpose of the processing of personal data: - Performing the services offered on the Website. - Contacting by electronic, telephone, SMS, and postal mail. - Providing information about the services, contractual conditions and promotions of the Data Controller.
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4. The legal basis for data processing is the consent of the Data Subject (Article 6 (1) point (a) GDPR).
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5. Recipients and categories of recipients of personal data: Employees of the Data Controller performing tasks related to customer service and marketing activities, the IT service provider’s employees providing hosting services as Data Processors.
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6. Duration of the storage of personal data: until the registration/service is completed or until the consent of the Data Subject is withdrawn (request for erasure).
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V.3. Operational data processing
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Request for information: |
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1. The Data Controller allows Data Subjects to request information from the Data Controller by providing the following details.
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2. The request for information is based on free consent (Article 6 (1) point (a) GDPR).
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3. The scope of Data Subjects: any natural person who contacts the Data Controller and requests information from the Data Controller, providing personal data.
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4. Scope and purpose of the processed data: |
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title/address |
identification |
name |
identification |
address |
contact |
telephone number |
contact |
e-mail address |
contact |
message text |
required to reply |
IP address |
identification |
project name |
identification |
device serial number |
identification |
device photo (optional) |
identification and providing troubleshooting options |
other data optionally provided by the Data Subject: |
optionally: contact/ required for reply/identification/troubleshooting |
5. The purpose of the processing is to provide the Data Subject with appropriate information and contact. |
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6. The activity and the process involved in the processing are the following: the Data Subject may consult the Data Controller about the Data Controller's services, products and/or other related matters through the means provided by the Data Controller and accessible to him/her. Data provided to the Data Controller via the Website are sent to the Data Controller by e-mail. The Data Controller, through the Employee in charge of this task, shall answer the Data Subject's question and shall send it to the Data Subject in the same way as the request for information was received, unless the Data Subject has provided otherwise. The Data Subject, in accordance with the purpose of the processing, freely consents to being contacted by the Data Controller, through the contact details provided by him/her in the request for information, in order to clarify or answer the question. |
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7. Duration of processing: until the purpose is achieved.
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V.4. Processing the data of job applicants |
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1. The Data Controller allows the Data Subjects to apply for a job advertised by the Data Controller by the means or methods (e.g. electronic or paper-based) indicated in the job application. Unsolicited applicants are also selected. |
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2. For CVs containing personal data received for the purpose of applying for a job, the Data Controller does not distinguish between the way in which they are received: CVs received on paper and those received electronically are treated in the same way. |
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3. The Data Controller also stores the data of applicants for admission electronically and/or on paper in a lockable file cabinet. |
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4. The personal data of job applicants may be accessed by the Data Controller's management and HR staff. |
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5. Application for a job is based on free consent (Article 6 (1) point (a) GDPR). |
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6. The scope of Data Subjects: any natural person who applies for a job advertised by the Data Controller or submits a CV to the Data Controller. |
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7. Scope and purpose of the processed data: |
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name |
identification |
place and date of birth |
identification |
e-mail address |
contact |
address |
contact |
title of position applied for |
identification of application |
list of previous work experience |
necessary for the assessment of the position and for the selection of the person with the appropriate competences |
educational qualifications |
necessary for the assessment of the position and for the selection of the person with the appropriate competences |
knowledge of foreign languages |
necessary for the assessment of the position and for the selection of the person with the appropriate competences |
sensitive data: e.g. health data, medical data of a person with reduced working capacity, etc. |
sensitive data shall only be processed if necessary for the purpose of filling the position |
other data included in the sent CV |
necessary for the assessment of the position and for the selection of the person with the appropriate competences |
sent letter of motivation |
necessary for the assessment of the position and for the selection of the person with the appropriate competences |
an indication of consent to the processing of the data for 2 years after the application if the Data Subject is not recruited |
necessary for the legal basis for further processing in case of non-selection |
8. The purpose of data processing is to apply for a job, to participate in the selection procedure, to fill the advertised position and to maintain contact. |
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9. The activity and process involved in the data processing: |
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V.6. Customer service |
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1. The Data Controller may make voice recordings of telephone communications with its customer service and staff for the purpose of providing and informing about the services. The legal basis for this processing is the consent of the Data Subject (Article 6 (1) point (a) GDPR). |
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2. The Data Subject must be informed of the voice recording at the beginning of the call and his or her consent must be requested. |
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3. When recording telephone conversations, the Data Controller stores the following data: telephone number, time of the call, audio recording of the recorded conversation, personal data provided during the conversation. |
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4. Recipients or categories of recipients of personal data: Employees of the Data Controller performing customer service tasks. |
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5. The storing period of telephone conversations is 5 years. Audio recording can be retrieved by telephone number and date of conversation. |
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V.7. Complaint handling |
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1. The Data Controller shall provide the opportunity for the Data Subject to make a complaint orally (in person, by telephone) or in writing (e-mail, post) regarding the product ordered and/or the conduct, activity or omission of the Data Controller. |
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2. The scope of Data Subjects: any natural person who wishes to lodge a complaint against the Data Controller. |
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3. The purpose of data processing: to identify the Data Subject and the complaint, and to record data required by law. |
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4. Scope and purpose of the processed data: |
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name |
identification |
identifier of the complaint |
identification |
date of receipt of the complaint |
identification |
telephone number |
contact |
personal data provided during the conversation |
identification |
billing/mailing address |
contact |
the product/activity/default complained about, optionally a photo of the product |
investigation of the the complaint |
the complaint |
investigation of the the complaint |
5. The purpose of the data processing is to ensure that the complaint is made and to maintain contact. |
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6. The activity and process involved in the data processing: |
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7. Duration of data processing: the Data Controller shall keep the minute of the complaint and a copy of the response for three years pursuant to paragraph (7) of Article 17/A of Act CLV of 1997 on Consumer Protection.
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V.8. Registration for presentations, training courses |
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1. Data Subjects: applicants for a presentation or training via the Website. |
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2. Purpose of data processing: registration of applicants for training courses and presentations, organisation of training courses and presentations. |
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3. Legal basis of data processing: free consent of the data subject (Article 6 (1) point (a) GDPR). |
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4. Scope and purpose of the processed data: |
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name |
identification |
telephone number |
contact |
e-mail address |
contact |
5. Duration of data processing: until the withdrawal of consent, but no later than the end of the presentation or training session concerned by the application. The withdrawal of consent shall not affect the lawfulness of processing based on consent prior to its withdrawal.
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V.9. Data processing related to online data requests |
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1. Data Subjects: persons requesting an offer or their representatives. |
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2. Purpose of data processing: contacting, maintaining contact, sending personalized offers. |
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3. Legal basis of data processing: processing is necessary to take steps at the request of the Data Subject prior to the conclusion of the contract (Article 6 (1) point (b) GDPR). |
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4. Scope and purpose of the processed data: |
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name |
identification |
telephone number |
contact |
e-mail address |
contact |
5. Duration of data processing: 2 years after the end of the bidding period.
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V.10. Data processing related to the reservation of the Show Apartment |
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1. Data Subjects: the natural person who initiates the reservation of the Show Apartment. |
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2. The purpose of the data processing: the conclusion and performance of the contract resulting from the acceptance of the offer by the Data Subject. |
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3. Legal basis of the data processing: processing is necessary for the conclusion of a contract to which the Data Subject is a party (Article 6 (1) point (b) GDPR). |
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4. Scope and purpose of the processed data: |
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name |
identification |
telephone number |
contact |
e-mail address |
contact |
5. Duration of data processing: the duration of the contract and 5 (five) years after the termination of the contract in accordance with the Hungarian Civil Code. § 6:22 (1).
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V.11. Interphone, data processing |
1. Through the Chameleon Smart Home Plc. mobile application, live video streaming is available from interphones installed by the user/Data Subject or professional installer. The user/Data Subject is responsible for the legal compliance of the placement of interphone and thus for the specification of the visible area. |
2. By opening the interphone card in the mobile application, the user/Data Subject shall see a continuous real-time stream from his/her interphone. A snapshot is a photo taken by the system at set intervals after the interphone card is opened (while the interphone is streaming live video) until the interphone view (video) is closed and then the last photo (snapshot) is stored to be displayed on the main screen of the interphone card. The video and the snapshot shall be viewed by the user/Data Subject who owns the interphone or who is authorised to do so by the owner. |
3. The snapshot shall be saved in the memory of the cellphone of the user/Data Subject, but shall not be available out of the application, and it shall not be possible to record or take a picture of the video stream within the application. The snapshot is saved in the memory/database in order to display the main screen of interphone card of the user/Data Subject in a more aesthetic way. |
4. Chameleon Smart Home Plc has access only to the snapshot taken by the interphone for troubleshooting purposes. Chameleon Smart Home Plc. is the data processor for the snapshot, the data controller is the owner/user.
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VI. Rights of Data Subjects |
1. The Data Controller informs the Data Subjects that they can exercise their rights in person or by sending a request to the e-mail or postal address of the Data Controller, or by requesting information from these contact details. |
2. The Data Controller shall examine and respond to the request as soon as possible after receipt, but within a maximum of 25 days, and will take the necessary steps in accordance with the provisions of this policy, the internal rules and the law. |
3. Right to information, also known as the data subject's "right of access": the Data Controller shall provide information at the request of the Data Subject: |
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4. The information is free of charge if the person requesting the information has not yet submitted a request for information to the Data Controller for the same set of data in the current year. In other cases, a fee may be charged. The fee already paid shall be refunded if the data have been unlawfully processed or if the request for information has led to a rectification. |
5. The Data Controller shall refuse to provide information if, pursuant to a law, an international treaty or a provision of a binding legal act of the European Union, the Data Controller receives personal data in such a way that the controller who transfers the data notifies the Data Subject of the restriction of his or her rights under the said law or other restriction of the processing of the personal data, the external and internal security of the State, such as national defence, national security, the prevention or prosecution of criminal offences, the security of law enforcement, the economic or financial interests of the State or local authorities, the important economic or financial interests of the European Union, the prevention and detection of disciplinary or ethical offences in connection with the exercise of the profession, infringements of labour law or the protection of the rights of the Data Subject or of others, including in all cases for the purposes of control and supervision. |
6. The Data Controller shall notify the Hungarian National Authority for Data Protection and Freedom of Information of rejected requests for information annually by 31 January of the year following the year in question. |
7. Right of rectification: the Data Subject has the right to obtain, upon request, the rectification of inaccurate personal data relating to him or her by the Data Controller without undue delay. Having regard to the purposes of the processing, the Data Subject shall have the right to request the completion of incomplete personal data, including by means of a supplementary declaration. If the personal data is inaccurate and the accurate personal data is available to the Data Controller, the Data Controller shall rectify the personal data without the Data Subject's request. |
8. The right to erasure, also known as the "right to be forgotten": the Data Subject has the right to obtain from the Data Controller, upon his or her request, the erasure of personal data relating to him or her without undue delay, and the Data Controller is obliged to erase personal data relating to the Data Subject without undue delay, unless it is precluded by mandatory data management. In addition to the above, the Data Controller shall delete the data if: |
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9. In the event that the Data Controller has disclosed the personal data for any reason and is required to delete it pursuant to the above, it shall take reasonable steps, including technical measures, taking into account the available technology and the cost of implementation, to inform other controllers that have processed the data that the Data Subject has requested the deletion of the links to or copies or replicas of the personal data in question. |
10. The Data Controller draws the attention of the Data Subjects to the limitations of the right to erasure or "right to be forgotten" under the GDPR, which are: |
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11. Right to restriction of processing, right to blocking: the Data Subject has the right to have the Data Controller restrict processing at his/her request. If, on the basis of the information available to him/her, it can be assumed that erasure would harm the legitimate interests of the Data Subject, the data shall be blocked. Personal data blocked in this way may be processed only for as long as the processing purpose which precluded the deletion of the personal data continues to exist. Where the Data Subject contests the accuracy or correctness of the personal data, but the inaccuracy or incorrectness of the contested personal data cannot be clearly established, the data shall be blocked. In this case, the restriction shall apply for the period of time necessary to allow the Data Controller to verify the accuracy of the personal data. The data shall be blocked if the processing is unlawful and the Data Subject opposes the erasure of the data and requests instead the restriction of their use, or the Data Controller no longer needs the personal data for the purposes of the processing but the Data Subject requires them for the establishment, exercise or defence of legal claims or the Data Subject has objected to the processing; in which case the restriction shall apply for the period until it is established whether the legitimate grounds of the Data Controller prevail over the legitimate grounds of the Data Subject. Where processing is subject to restriction (blocking), such personal data may be processed, except for storage, only with the consent of the Data Subject or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for important public interests of the Union or of a Member State. |
12. The Data Controller draws the attention of the Data Subjects to the fact that the right of the Data Subject to rectification, erasure or blocking may be restricted by law in the interests of the external and internal security of the State, such as national defence, national security, the prevention or prosecution of criminal offences, the security of law enforcement, or for reasons of economic or financial interest of the State or local government, important economic or financial interests of the European Union, for the purpose of the prevention and investigation of disciplinary or ethical offences and of breaches of labour law or employment protection rules, including in all cases for the purposes of control and supervision, and for the protection of the rights of the Data Subject or of others. |
13. The Data Controller shall, without undue delay and within a maximum of 25 days of receipt of the request, inform the Data Subject of the data subject of the request and/or rectify the data and/or erase and/or block the data or take other steps in accordance with the request, unless there are grounds for exclusion. |
14. The Data Controller shall notify the Data Subject in writing of the rectification, erasure or restriction of processing, as well as all those to whom the data were previously transmitted or transferred for processing. The Data Controller shall inform the Data Subject, at his or her request, of the identity of those recipients. Notification may be dispensed with where this would not be contrary to the legitimate interests of the Data Subject, having regard to the purposes of the processing, or where the provision of the information proves impossible or would involve a disproportionate effort. The controller shall also notify the Data Subject in writing if the exercise of the Data Subject's rights cannot be exercised for any reason and shall specify the factual and legal grounds and the remedies available to the Data Subject: appeal to the court and the Hungarian National Authority for Data Protection and Freedom of Information. |
15. The "right to data portability": the Data Subject has the right to receive the personal data concerning him or her which he or she has provided to the Data Controller in a structured, commonly used, machine-readable format and the right to transmit these data to another controller without hindrance from the Data Controller to which he or she has provided the personal data, if the processing is based on consent; and the processing is automated. In exercising the right to data portability, the Data Subject shall have the right to request, where technically feasible, the direct transfer of personal data between controllers. The exercise of this right shall be without prejudice to the right to erasure. This right shall not apply where the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller. The exercise of this right shall not adversely affect the rights and freedoms of others. |
16. Right to object: the Data Subject may object to the processing of his or her personal data, including profiling, if |
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The Data Subject may also object to the processing of personal data for direct marketing purposes on the basis of Article 21(3) of the GDPR, in which case the personal data shall no longer be processed for such purposes. Where personal data are processed for scientific or historical research purposes or statistical purposes, the Data Subject shall have the right to object to the processing of personal data concerning him or her on grounds relating to his or her particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest. |
17. The Data Controller shall examine the objection within the shortest possible period of time from the date of the request, but not later than 25 days, and shall inform the applicant in writing of the outcome of the examination, with the simultaneous suspension of the processing. If the applicant's objection is justified, the Data Controller shall terminate the processing, including any further collection and transmission, and block the data, and notify the objection and the action taken on the basis of the objection to all those to whom the personal data concerned by the objection have been previously disclosed and who are obliged to take measures to enforce the right to object. |
18. If the Data Subject shall not agree with the decision of the Data Controller or if the Data Controller fails to comply with the time limit, the data subject has the right to appeal to the court within 30 days of the decision being notified. |
19. Rights of the Data Subject in relation to automated decision-making, including profiling: a decision based on an assessment of the personal data of the Data Subject may be taken solely by automated processing only if it is made in the course of entering into, or performance of, a contract, provided that it is initiated by the Data Subject or is permitted by a law which also lays down measures to safeguard the Data Subject's legitimate interests. In the case of a decision taken by automated processing, the Data Subject shall, upon request, be informed of the method used and its essence and shall be given the opportunity to express his or her point of view. |
20. Enforcement in court: the Data Subject may take legal action (appeal to the court) in case of a breach of his or her rights. The court is acting out of turn in the case. The Data Controller is obliged to prove that the processing is in compliance with the law. |
21. In the event of a violation of his/her right to information self-determination, the Data Subject may lodge a complaint to: Hungarian National Authority for Data Protection and Freedom of Information (1055 Budapest, Falk Miksa utca 9-11.; postal address: 1363 Budapest, Pf. 9; telephone: +36 (1) 391-1400; fax: +36 (1) 391-1410; e-mail: ugyfelszolgalat@naih.hu; website: www.naih.hu). |
22. A complaint or a complaint in case of violation of rights in relation to content that is offensive to minors, hateful, exclusionary, corrective, violation of the rights of a deceased person, violation of reputation shall be filed to: Hungarian National Media and Infocommunications Authority (1015 Budapest, Ostrom u. 23-25.; postal address: 1525. Pf. 75; telephone: (06 1) 457 7100; fax: (06 1) 356 5520; e-mail: info@nmhh.hu). |
23. Legal rules on compensation and damages: in the event that the Data Controller infringes the Data Subject's right to privacy by unlawfully processing the Data Subject's data or by breaching the requirements of data security, the Data Subject may claim damages from the Data Controller. |
In the event that the Data Controller has engaged a Data Processor, the Data Controller shall be liable to the Data Subject for any damage caused by the Data Processor and the Data Controller shall also pay to the Data Subject the damages for any personal injury caused by the Data Processor. The Data Controller shall be exempted from liability for the damage caused and from the obligation to pay the damage fee if it proves that the damage or the infringement of the Data Subject's right to privacy was caused by an unavoidable cause outside the scope of the processing. |
No compensation shall be due and no damages shall be payable in so far as the damage or injury to the person concerned has been caused by the intentional or grossly negligent conduct of the Data Subject.
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VII. Data transfer |
The Data Subject agrees that the Data Controller may transfer his or her personal data to its affiliated companies and to its Data Processors. The list of Data Processors is set out in Annex I to this Privacy Policy. |
For the performance of its administrative tasks, the Data Controller may transfer some or all of the personal data to a Data Processor, subcontractor, or performance assistant acting as a data processor for the purpose of carrying out certain processing operations. |
If the Data Controller entrusts a third party with accounting, hosting/server, system administrator or other tasks that qualify as data processing, the data of this partner as Data Processor are specified in the Annex I to this Privacy Policy, together with the members of the affiliated undertakings.
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VIII. Data security |
1. The Data Controller shall ensure the security of the data. To this end, it shall take the necessary technical and organisational measures with regard to the data files stored by means of IT tools. |
2. The Data Controller shall ensure that the data security rules provided for in the applicable legislation are complied with. |
3. The Data Controller shall ensure the security of the data, take the technical and organisational measures and establish the procedural rules necessary to enforce the applicable laws, data protection and confidentiality rules. |
4. The Data Controller shall take appropriate measures to protect the data against unauthorised access, alteration, transfer, disclosure, deletion or destruction, accidental destruction or damage and against inaccessibility resulting from changes in the technology used. |
5. When determining and applying measures to ensure the security of the data, the Data Controller shall take into account the state of the art and shall choose among several possible processing solutions the one which ensures a higher level of protection of personal data, unless this would involve a disproportionate effort. |
6. The Data Controller applies the following security measures: |
(i) only persons expressly authorised and bound by confidentiality obligations may have access to the data; |
(ii) the computers and mobile devices (other data carriers) used in the processing are owned by the Data Controller; |
(iii) the computer system containing personal data used by the Data Controller is equipped with virus protection; |
(iv) the use of backups and archiving to ensure the security of digitally stored data; |
(v) access to the data on the computers and to the administrative interface only with a user name and encrypted password; |
(vi) the pseudonymisation and encryption of personal data; |
(vii) ensuring the continued confidentiality, integrity, availability and resilience of the systems and services used to process personal data; |
(viii) access to and availability of personal data can be restored in a timely manner in the event of a physical or technical incident; |
(ix) to store the processed data in a manner that prevents unauthorised access. In the case of paper-based data carriers, the establishment of physical storage and filing arrangements, and in the case of data in electronic form, the use of a centralised access management system; |
(x) the removal of personal data from paper data carriers by means of shredding or by using an external organisation specialised in shredding; in the case of electronic data carriers, the physical destruction of the data in accordance with the rules on the disposal of electronic data carriers, if necessary with prior secure and irretrievable deletion of the data; |
(xi) customisable access rights for users; |
(xii) storage of documents in a secure, lockable dry room; |
(xiii) buildings and premises are equipped with fire and property protection equipment. |
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This Privacy Policy is governed by Hungarian law. |
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This Privacy Policy is available in English and Hungarian. In case of any discrepancy, the Hungarian version shall prevail. |
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01.03.2023 |
Annex I. Data Processors
HubSpot – CRM system
Data Processor’s name: HubSpot Ireland Limited
Registered seat: One Dockland Central, Guild Street, Dublin 1, Ireland
Data Processor’s name: HubSpot Inc.
Székhelye: 25 First Street, Cambridge, MA 02141 USA
Adattovábbítás EU-n kívülre történik, az USA-ba. / Data is transferred outside the EU, to the USA.
The data processing agreement is available here: https://legal.hubspot.com/dpa
Warehouse and stock control system
Data Processor’s name: Dolphin Computer Kft.
Registered seat: 1132 Budapest, Alig utca 14.
Billing system
Data Processor’s name: KBOSS.hu Kft.
Registered seat: 1031 Budapest, Záhony utca 7.
Accountant
Data Processor’s name: Főkönyvguru Könyvelőiroda Kft.
Registered seat: 1149 Budapest, Nagy Lajos király útja 117. 1. em. 1.
External expert
Data Processor’s name: Smarthub Consulting Kft.
Registered seat: 6098 Tass, Petőfi utca 52.
External marketing
Data Processor’s name: Éliás Ákos E.V.
Registered seat: 1035 Budapest, Szentendrei út 19. 3.EM. 28.
External marketing, website management
Data Processor’s name: Hellooo Europe Kft.
Registered seat: 1054 Budapest, Alkotmány utca 4.
Newsletter module
Data Processor’s name: Active Campaign
Registered seat: Chicago, IL 60602, 1 North Dearborn Street 5th Floor
Data is transferred outside the EU, to the USA.
The data processing agreement is available here: https://www.activecampaign.com/legal/dpa
Delivery service
Data Processor’s name: TNT Express Hungary Kft.
Registered seat: 1185 Budapest, Nemzetközi Repülőtér 1-es Terminál
Cloud based service
Data Processor’s name: The Constant Company, LLC
Registered seat: 319 Clematis St. Suite 900, FL 33401 West Palm Beach USA
Data are stored in the EU.
MONDAY.COM LTD – CRM system
Data Processor’s name: MONDAY.COM LTD
Registered seat: 4 Itzhak Sade TEL AVIV-JAFFA, 6777504
Data is transferred outside the EU, to Israel.
The data processing agreement is available here: https://monday.com/l/privacy/dpa/
Cloud based service
Data Processor’s name: NEXTENT Informatika Zrt.
Registered seat: 1119 Budapest, Fehérvári út 97-99.
Cloud based service
Data Processor’s name: SzerverPlex.hu Kft.
Registered seat: 1132 Budapest, Victor Hugo utca 18-22.